At TILT, we strive to ship all orders within 1-3 business days (business days are classified as Monday – Friday and exclude public holidays) after an order has been received. Orders received over the weekend, or on a company holiday will be processed for shipment within 1-3 business days upon return. Shipments are properly insured at no additional cost to customers.
If your order appears late, remember that Credit Card approval must be received prior to processing. Most orders are processed within 1-3 business days of receiving it.
To ensure your order is shipped as efficiently as possible, at times we will fulfill orders from more than one location or items may not all fit in one box. In these instances, your entire order may arrive in different boxes. If your products are shipped in separate boxes, your order maybe delivered at different times. You will not be charged any additional shipping charges for the same.
- We ship our products free of charge to the Contiguous United States, Alaska and Hawaii.
- Our standard method of shipping is FedEx ground service.
- We estimate that orders placed for items that are in stock will arrive at your address within 5-7 business days within the contiguous United States, and 10-15 business days within Alaska and Hawaii.
- We will gladly ship to APO and FPO addresses. However, standard delivery time frames do not apply to APO/FPO shipments as it may take up to 30 business days for the shipment to arrive.
- No weekend or holiday delivery is available. Please note, at this time we are unable to ship to P.O. Box addresses.
30-day Return Policy
We want you to be fully satisfied with every item that you purchase online from www.tilttextiles.com . If you are not satisfied with an item that you have purchased online, you may return the item within 30 days for a full refund of the purchase price plus the applicable sales tax paid, minus the shipping, handling or other similar applicable charges paid. You will not be charged a restocking fee.
Products may be returned within 30 days of receipt of the items. All items must be in original packaging and in original, unused and re-saleable condition to qualify for a refund. Laundered or used items will not be accepted. To receive a refund, please enclose the returns label that arrived with your dispatch note and the Returns Authorization Code received from our Warehouse.
All refunds will be applied to the credit card used for the original purchase. If you return any part of an order that was part of a promotion, your refund may be reduced.
How Do I Arrange A Return?
Please email email@example.com with your order number and details of the items you would like to return and we will get back to you with a Returns Authorization Code.
Alternatively, you can call us at 877-864-1470.
Without a Returns Authorization Code, the item will not be accepted by our warehouse and will be returned to sender.
Please re-package the item securely and complete and enclose the returns label that arrived with your dispatch note.
Please return the item to;
Insert Returns Authorization Code
Welspun USA Inc. Returns Department
3901 Gantz Road
Grove City, OH 43123
For your protection, we recommend that you use the United States Postal Service or a reputable national shipping company such as FedEx and/or UPS for your return. We cannot accept C.O.D. deliveries.
Please ensure you obtain a free certificate of postage from your postal service carrier and retain it. We can only become responsible for your parcel once it has arrived back in our warehouse and items missing in the post will not be treated as returned. www.tilttextiles.com is not responsible for lost items, including items lost during shipment.
What If My Item Is Faulty?
On the rare and disappointing occasion that you receive an item that is faulty and you have identified it within 30 days from receipt, please follow our normal returns procedure and ensure that you inform us that the item is faulty when you request your Returns Authorization Code. We will refund postage costs incurred on any item that is found to be faulty.
Please ensure that you read our product care guides carefully as we will not be able to accept returns on items where they have not be cared for in accordance with care labels, or if the product is damaged due to wear and tear or misuse.
How Long Will It Take To Process My Return?
Once we have received returned items in our warehouse we will aim to process the return within 72 business hours.
Please note any refunds processed may take 5-7 business days to appear on your card. You will receive email confirmation when the refund is processed.
On most occasions, we dispatch all of our orders within the same day and as such if you do not let us know almost immediately, it is likely that the order has been dispatched. Should you wish to cancel an order please contact us immediately and we will do our best to prevent it leaving the warehouse. Should you receive the order please follow our returns policy.
EXCHANGES & REPLACEMENTS
At this time we are unable to process exchanges & replacements. Customers can return their original order for a refund and then create a new order for the replacement item(s).
HOW DO I TRACK MY ORDER?
For orders shipped via FedEx, find the FedEx tracking number in the e-mail we sent you confirming that your order has been shipped. Use that number at www.FedEx.com to check the status of your order online. It may take 24 hours before tracking information appears on the FedEx web site.
At this point in time, we are unable to update the order status on our website. However, you can track your package using the FedEx tracking number in the e-mail we sent you confirming that your order has been shipped.